We value your comments and suggestions. We use them to review the services we offer and look at ways of improving them. The staff are here to help. They will do their best to deal with your concerns.

You can use the form on this website to send us an email. (click on Next below)

You may prefer to record your suggestions on one of the Patient Comment Forms – these are available in the waiting room near the Suggestions Box – just fill it in and place it in the box. If you would like a written response, please include your name and address.

We try to offer the best service we can at all times. There may be occasions when you feel this has not happened.

The practice complaints procedure is as follows.

We like to handle complaints ourselves since most arise from misunderstandings. It is best for all to put things right as quickly as possible.

If you have a concern or wish to make a complaint, please speak to any member of staff or contact the Practice Managers, Jackie smith & Louise Bissett. They will listen to your complaint and discuss with you the best way to resolve it.

We will try to address your complaint with a full explanation and discuss any further action that could follow. It will be our aim to answer all your questions. However, if this is not possible, we will be able to suggest further options for action.

A leaflet explaining our complaints procedure is available from reception.