Patient confidentiality

We respect your right to privacy and keep all your health and personal information confidential and secure. It is important that the NHS keeps accurate and up to date records about your health and treatment so that those treating you can give you the best possible advice and care.

This information is only available to those involved in your care. We will only ever pass on information about your health to a third party if we have your written consent to do so.

You have a right to know what information we hold about you. If you would like to see your records at any time please contact the practice manager. If you require a copy of your health record you will be asked to pay a fee for administration.

Patient Rights and Responsibilities

As a patient you can expect…

• To be treated with courtesy and respect for your privacy and dignity.
• To receive treatment on the basis of your clinical need.
• To be able to choose to have a relative or friend with you during consultations.
• To be told when an appointment is likely to be.
• To be told on arrival of any delays are occurring and to receive an explanation why.
• To know the names and professional status of all staff involved in your care.
• To receive an explanation and, where appropriate, an apology if things go wrong.
• To be able to complain if you are unhappy about the treatment you receive.
• To choose whether you see medical or other healthcare students.
• To be able to request a second opinion.

Patient Rights and Responsibilities

As a patient you have a responsibility…

• To treat the staff who care for you with courtesy and respect.
• To inform us if you change your address or telephone number.
• To consider the consequences of refusing treatment or not following medical advice.
• To attend appointments on time.
• To let us know if you cannot keep your appointment.
• To tell us if you have any allergies or sensitivities to medications.
• To treat other patients with courtesy and respect.