19 MAY - BILDESTON HEALTH CENTRE - UPDATE
We thought it was time for an update on how things are working at Bildeston Health Centre during these challenging times, to try to alleviate any worries or concerns you have.
Our Clinical team are here to help you. We are still operating a total telephone triage service, so you may be asked for a brief description of your problem by our reception team. If your Clinician feels you need to be seen face to face you will be given an appointment time. Please do not arrive early as we are staggering patients and you may be asked to wait in your car or outside. We are doing this to avoid people waiting in groups in the waiting room and to adhere to social distancing guidelines. We are also able to offer video consultations.
You may struggle to get through by phone at busy times – especially Monday Mornings! We are hoping to up our phone capacity in the coming weeks to try to alleviate this problem. Please bear with us.
We politely ask you if you could wear a facemask or covering when coming in for face to face appointments, this is not compulsory but in line with current government guidelines.
Our Dispensary team are still working extremely hard. We are operating a one in one out system. We are now asking for 3 working days’ notice for repeat prescriptions - as our Dispensary is small we can only allow 2 staff members in at one time so this slows things down.
Our trusted volunteers are still doing a fantastic job delivering medication to patients Over 70 and shielding. However, they are increasingly finding patients are not at home when they deliver. We do not have the capacity to retry, so we will have to ask patients to make their own arrangements for collection.
Dispensary are also stopping their repeat management system and will be contacting patients affected by this and asking them to register for online services wherever possible.
For up to date information and eligibility for Covid 19 testing please visit https://www.gov.uk/coronavirus
We thank you all for your patience and co-operation – Stay safe!