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Noticeboard

Covid19 Advice for Parents

19 MAY - BILDESTON HEALTH CENTRE - UPDATE

We thought it was time for an update on how things are working at Bildeston Health Centre during these challenging times, to try to alleviate any worries or concerns you have. 

Our Clinical team are here to help you. We are still operating a total telephone triage service, so you may be asked for a brief description of your problem by our reception team.  If your Clinician feels you need to be seen face to face you will be given an appointment time. Please do not arrive early as we are staggering patients and you may be asked to wait in your car or outside. We are doing this to avoid people waiting in groups in the waiting room and to adhere to social distancing guidelines. We are also able to offer video consultations. 

You may struggle to get through by phone at busy times – especially Monday Mornings! We are hoping to up our phone capacity in the coming weeks to try to alleviate this problem. Please bear with us. 

We politely ask you if you could wear a facemask or covering when coming in for face to face appointments, this is not compulsory but in line with current government guidelines.

Our Dispensary team are still working extremely hard. We are operating a one in one out system. We are now asking for 3 working days’ notice for repeat prescriptions - as our Dispensary is small we can only allow 2 staff members in at one time so this slows things down. 

Our trusted volunteers are still doing a fantastic job delivering medication to patients Over 70 and shielding. However, they are increasingly finding patients are not at home when they deliver. We do not have the capacity to retry, so we will have to ask patients to make their own arrangements for collection. 

Dispensary are also stopping their repeat management system and will be contacting patients affected by this and asking them to register for online services wherever possible.

For up to date information and eligibility for Covid 19 testing please visit https://www.gov.uk/coronavirus

We thank you all for your patience and co-operation – Stay safe!

 

Appointments

The practice runs an Open Access surgery each weekday morning between 08:30 and 10:30. You do not need an appointment to see a doctor between these times.

An Open Access surgery operates on a first-come, first-served basis with anyone who arrives before 10:30 being seen. Whilst this guarantees access, it does mean that numbers are hard to predict and, in general, doctors have to work as quickly as they can. This in turn means that patients should be aware that the Open Access Surgery is not the best time to be addressing complex problems and is also not the time to be presenting a "list" of problems.

On busy days, we respectfully request that patients remember that consultations should be limited to one problem and to not be offended if they are asked to make an afternoon appointment to deal with an issue further.

Afternoon and evening surgeries and all clinics are available by appointment only. Afternoon appointments can be booked and are 10 minutes long although patients can request double appointments if they feel they need more time. In general, patients who are new to the practice are best advised to book an afternoon slot for their first appointment with a doctor rather than using the Open Access surgery.

You may see the practice nurse by appointment only. Please see the 'Surgery hours' timetable for details.

Bookable appointments are available, Monday to Friday, afternoon and evenings only, and on Saturday mornings, between 09:00 and 12:00. No phone calls will be taken during Saturday morning surgery.

To make an appointment please telephone 01449 740254

You may see the doctor of your choice, no matter with whom you are registered, although it is sensible to see the same doctor if you are receiving on-going treatment. There will be occasions when the doctor of your choice is not available, in which case you will be asked to see another doctor.

If you need to see a doctor the same day, please do try to attend the open surgery in the morning, as afternoon surgeries are often fully booked.

Saturday Morning Surgery

The surgery is open on Saturday morning for pre-booked appointments only. Phone calls will not be taken during Saturday morning surgery.

The dispensary is open on Saturday mornings for the collection of repeat medication previously requested.

You can book an appointment on a Saturday morning at any time and as far in advance as required. The appointments are for 10 minutes duration. Please note that we are unable to provide smears, fit coils or offer anything other than routine consultations during these slots. There is no nurse available during these surgeries.

The doctor you see on a Saturday morning will be the duty doctor. If you wish to see a specific doctor, please tell the receptionist when you ring to make your appointment.

Telephone Access

If you need to speak to a doctor or nurse during the day by telephone, you may do so between 08:15 - 08:30 or 14:00 - 16:00, Monday to Friday.

If they are currently not available then the doctor or nurse will call you back on a number you provide.

For general enquiries please telephone 01449 740254.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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