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Covid19 Advice for Parents

19 MAY - BILDESTON HEALTH CENTRE - UPDATE

We thought it was time for an update on how things are working at Bildeston Health Centre during these challenging times, to try to alleviate any worries or concerns you have. 

Our Clinical team are here to help you. We are still operating a total telephone triage service, so you may be asked for a brief description of your problem by our reception team.  If your Clinician feels you need to be seen face to face you will be given an appointment time. Please do not arrive early as we are staggering patients and you may be asked to wait in your car or outside. We are doing this to avoid people waiting in groups in the waiting room and to adhere to social distancing guidelines. We are also able to offer video consultations. 

You may struggle to get through by phone at busy times – especially Monday Mornings! We are hoping to up our phone capacity in the coming weeks to try to alleviate this problem. Please bear with us. 

We politely ask you if you could wear a facemask or covering when coming in for face to face appointments, this is not compulsory but in line with current government guidelines.

Our Dispensary team are still working extremely hard. We are operating a one in one out system. We are now asking for 3 working days’ notice for repeat prescriptions - as our Dispensary is small we can only allow 2 staff members in at one time so this slows things down. 

Our trusted volunteers are still doing a fantastic job delivering medication to patients Over 70 and shielding. However, they are increasingly finding patients are not at home when they deliver. We do not have the capacity to retry, so we will have to ask patients to make their own arrangements for collection. 

Dispensary are also stopping their repeat management system and will be contacting patients affected by this and asking them to register for online services wherever possible.

For up to date information and eligibility for Covid 19 testing please visit https://www.gov.uk/coronavirus

We thank you all for your patience and co-operation – Stay safe!

 

When We Are Closed 

Training Days

Reception and Dispensary will remain open so you can continue to make appointments or collected repeat medications. 
2020
  • 6th Feb (Thurs)
  • 4th March (Wed)
  • 2nd April (Thurs)
  • 6th May (Wed)
  • 10th June (Wed)
  • 9th July(Thurs) PCN Meetings only
  • 10th Sept (Wed)
  • 7th Oct (Wed)
  • 12th Nov (Thurs)
  • 2nd Dec (Wed)

2021 

  • 11th Feb (Thurs)
  • 10th Mar (Wed)

Morning clinics will take place as normal on these days.

If anyone has a medical emergency after 1pm on these dates, you should ring 111. Advice and urgent treatment will be provided by CARE UK.

An out-of-hours doctor service is offered for all patients registered with our practice.

From 18:30 0 08:00 weekdays and all day during the weekend and bank holidays, urgent medical advice can be obtained by telephoning 111. You can also telephone the normal surgery number and you will be automatically transferred to the service.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

 

 
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