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Noticeboard

Covid19 Advice for Parents

In line with national guidance, antibody testing (to see if you have had Coronavirus) is being rolled out in Suffolk and North East Essex in a safe and phased way. It has begun within our hospitals.  We will keep you updated as to when this test is available to wider staff and patient groups.  Meanwhile, please may we request that you do not ask your GP about availability.  This will help us to help you with all other urgent calls.  We will make an announcement as soon as we can.  Please also note that as this is a new disease we don’t yet know if having antibodies means you are immune.  

19 MAY - BILDESTON HEALTH CENTRE - UPDATE

We thought it was time for an update on how things are working at Bildeston Health Centre during these challenging times, to try to alleviate any worries or concerns you have. 

Our Clinical team are here to help you. We are still operating a total telephone triage service, so you may be asked for a brief description of your problem by our reception team.  If your Clinician feels you need to be seen face to face you will be given an appointment time. Please do not arrive early as we are staggering patients and you may be asked to wait in your car or outside. We are doing this to avoid people waiting in groups in the waiting room and to adhere to social distancing guidelines. We are also able to offer video consultations. 

You may struggle to get through by phone at busy times – especially Monday Mornings! Please note Dispensary only take calls from 10am until 1pm and again from 2pm until 6pm, Monday to Friday so  unless you have an urgent medication request, please be kind enough to call and press Option 2 for Dispensary after 10am - Thank You.  

We politely ask you if you could wear a facemask or face covering when coming in for face to face appointments. 

Our Dispensary team are still working extremely hard. We are operating a one-in/one-out system. We are now asking for 3 working days’ notice for repeat prescriptions - as our Dispensary is small we can only allow 2 staff members in at one time so this slows things down. 

Our volunteer medication delivery service has now finished.  Any problems, please contact Dispensary for advice. 

For up to date information and eligibility for Covid 19 testing please visit https://www.gov.uk/coronavirus

We thank you all for your patience and co-operation – Stay safe!

 

Repeat Prescriptions 

The practice runs a computerised repeat prescribing service. If you are on regular medication you will be given a computer slip with the drugs you take printed on it. When you need more medication, tick against the items you require and either post the slip to us or place it in the box outside the dispensary. You can also email: IESCCG.Bildestonhealthcentre-dispensary@nhs.net            

Alternatively you can order online via the link at the top of this page. New users are required to complete a simple registration.

We do not take requests for repeat prescriptions over the telephone as mistakes can all too easily happen. Of course if you do have problems we are always happy to help if we can.

DELIVERY SERVICE

PLEASE NOTE UNDER CURRENT CIRCUMSTANCES WE ARE UNABLE TO DO ANY EXTRA DELIVERIES. WE ARE WORKING WITH LOCAL NEIGHBOURHOOD GROUPS TO HELP WITH THIS. 

It CURRENTLY  takes 3 working days (72 hours) to process repeat prescriptions so do take care not to run out of medication. For those who have difficulty getting to the surgery we have various ways to get your medication to a collection point near to you. Please ask the dispenser who will advise you.

Dispensary Hours 

  • Monday to Friday 08:30 - 13:00 & 14:00 - 18:00
  • Saturday 09:00 - 12:00
  • Please note Dispensary is closed between 1 and 2pm Monday to Friday.  Dispensary only take calls from 10am until 1pm and from 2pm until 6pm.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

 
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