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Noticeboard

Covid19 Advice for Parents

In line with national guidance, antibody testing (to see if you have had Coronavirus) is being rolled out in Suffolk and North East Essex in a safe and phased way. It has begun within our hospitals.  We will keep you updated as to when this test is available to wider staff and patient groups.  Meanwhile, please may we request that you do not ask your GP about availability.  This will help us to help you with all other urgent calls.  We will make an announcement as soon as we can.  Please also note that as this is a new disease we don’t yet know if having antibodies means you are immune.  

19 MAY - BILDESTON HEALTH CENTRE - UPDATE

We thought it was time for an update on how things are working at Bildeston Health Centre during these challenging times, to try to alleviate any worries or concerns you have. 

Our Clinical team are here to help you. We are still operating a total telephone triage service, so you may be asked for a brief description of your problem by our reception team.  If your Clinician feels you need to be seen face to face you will be given an appointment time. Please do not arrive early as we are staggering patients and you may be asked to wait in your car or outside. We are doing this to avoid people waiting in groups in the waiting room and to adhere to social distancing guidelines. We are also able to offer video consultations. 

You may struggle to get through by phone at busy times – especially Monday Mornings! Please note Dispensary only take calls from 10am until 1pm and again from 2pm until 6pm, Monday to Friday so  unless you have an urgent medication request, please be kind enough to call and press Option 2 for Dispensary after 10am - Thank You.  

We politely ask you if you could wear a facemask or face covering when coming in for face to face appointments. 

Our Dispensary team are still working extremely hard. We are operating a one-in/one-out system. We are now asking for 3 working days’ notice for repeat prescriptions - as our Dispensary is small we can only allow 2 staff members in at one time so this slows things down. 

Our volunteer medication delivery service has now finished.  Any problems, please contact Dispensary for advice. 

For up to date information and eligibility for Covid 19 testing please visit https://www.gov.uk/coronavirus

We thank you all for your patience and co-operation – Stay safe!

 

Practice Management

Louise Bissett

Carol Huxtable

Assistant Practice Manager

Their Role:

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Linda Perry

Medical Records Summariser

Reception

Kay Pratt
Suzanne Squirrell
Sue King
Jill Pearl
Susan Doggett (f)

Their role:

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Secretaries

Mrs Anna Shiress (f)
Nicki Stone (f)

Their role:

Our secretaries perform many clerical tasks vital to the smooth running of the practice. They type referral letters and keep in touch with hospitals and consultants regarding patients’ appointments.

 
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