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Noticeboard

Covid19 Advice for Parents

19 MAY - BILDESTON HEALTH CENTRE - UPDATE

We thought it was time for an update on how things are working at Bildeston Health Centre during these challenging times, to try to alleviate any worries or concerns you have. 

Our Clinical team are here to help you. We are still operating a total telephone triage service, so you may be asked for a brief description of your problem by our reception team.  If your Clinician feels you need to be seen face to face you will be given an appointment time. Please do not arrive early as we are staggering patients and you may be asked to wait in your car or outside. We are doing this to avoid people waiting in groups in the waiting room and to adhere to social distancing guidelines. We are also able to offer video consultations. 

You may struggle to get through by phone at busy times – especially Monday Mornings! We are hoping to up our phone capacity in the coming weeks to try to alleviate this problem. Please bear with us. 

We politely ask you if you could wear a facemask or covering when coming in for face to face appointments, this is not compulsory but in line with current government guidelines.

Our Dispensary team are still working extremely hard. We are operating a one in one out system. We are now asking for 3 working days’ notice for repeat prescriptions - as our Dispensary is small we can only allow 2 staff members in at one time so this slows things down. 

Our trusted volunteers are still doing a fantastic job delivering medication to patients Over 70 and shielding. However, they are increasingly finding patients are not at home when they deliver. We do not have the capacity to retry, so we will have to ask patients to make their own arrangements for collection. 

Dispensary are also stopping their repeat management system and will be contacting patients affected by this and asking them to register for online services wherever possible.

For up to date information and eligibility for Covid 19 testing please visit https://www.gov.uk/coronavirus

We thank you all for your patience and co-operation – Stay safe!

 

Patient Rights and Responsibilities

As a patient you can expect…

  • To be treated with courtesy and respect for your privacy and dignity.
  • To receive treatment on the basis of your clinical need.
  • To be able to choose to have a relative or friend with you during consultations.
  • To be told when an appointment is likely to be.
  • To be told on arrival of any delays are occurring and to receive an explanation why.
  • To know the names and professional status of all staff involved in your care.
  • To receive an explanation and, where appropriate, an apology if things go wrong.
  • To be able to complain if you are unhappy about the treatment you receive.
  • To choose whether you see medical or other healthcare students.
  • To be able to request a second opinion.

As a patient you have a responsibility…

  • To treat the staff who care for you with courtesy and respect.
  • To inform us if you change your address or telephone number.
  • To consider the consequences of refusing treatment or not following medical advice.
  • To attend appointments on time.
  • To let us know if you cannot keep your appointment.
  • To tell us if you have any allergies or sensitivities to medications.
  • To treat other patients with courtesy and respect.


 
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