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Noticeboard

Covid19 Advice for Parents

19 MAY - BILDESTON HEALTH CENTRE - UPDATE

We thought it was time for an update on how things are working at Bildeston Health Centre during these challenging times, to try to alleviate any worries or concerns you have. 

Our Clinical team are here to help you. We are still operating a total telephone triage service, so you may be asked for a brief description of your problem by our reception team.  If your Clinician feels you need to be seen face to face you will be given an appointment time. Please do not arrive early as we are staggering patients and you may be asked to wait in your car or outside. We are doing this to avoid people waiting in groups in the waiting room and to adhere to social distancing guidelines. We are also able to offer video consultations. 

You may struggle to get through by phone at busy times – especially Monday Mornings! We are hoping to up our phone capacity in the coming weeks to try to alleviate this problem. Please bear with us. 

We politely ask you if you could wear a facemask or covering when coming in for face to face appointments, this is not compulsory but in line with current government guidelines.

Our Dispensary team are still working extremely hard. We are operating a one in one out system. We are now asking for 3 working days’ notice for repeat prescriptions - as our Dispensary is small we can only allow 2 staff members in at one time so this slows things down. 

Our trusted volunteers are still doing a fantastic job delivering medication to patients Over 70 and shielding. However, they are increasingly finding patients are not at home when they deliver. We do not have the capacity to retry, so we will have to ask patients to make their own arrangements for collection. 

Dispensary are also stopping their repeat management system and will be contacting patients affected by this and asking them to register for online services wherever possible.

For up to date information and eligibility for Covid 19 testing please visit https://www.gov.uk/coronavirus

We thank you all for your patience and co-operation – Stay safe!

 

Privacy Policy

Bildeston Health Centre Privacy Policy.

Your Practice takes privacy seriously and we want to provide you with information about your rights, who we share your information with and how we keep it secure. 

Please use the links below to find more information about the practice and data protection.

Please click on the links below to take you to our Protocols:

IG01 Information Governance Protocol

IG02 Information Security Cyber Protocol

IG03 Freedom of Information Protocol

IG04 Information Rights Protocol

IG05 Information Lifecycle and DQ Protocol

IG06 DPIA Protocol

IG07 Information Risk and Audit Protocol

IG08 Information Sharing and Privacy Protocol

IG09 Information Incident Protocol

IG10 Direct Marketing Protocol

IG11 Video Recording and Photograph Protocol

IG12 Subject Access Request Protocol

IG13 Prescription Pick-up Protocol

Please click on the link below to find our Provider Processors List.

Processors List

Please click on the link below to view our Privacy Notice

Privacy Notice

COVID-19 Privacy Notice

GPES Data Pandemic Planning



 
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