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Noticeboard

Covid19 Advice for Parents

In line with national guidance, antibody testing (to see if you have had Coronavirus) is being rolled out in Suffolk and North East Essex in a safe and phased way. It has begun within our hospitals.  We will keep you updated as to when this test is available to wider staff and patient groups.  Meanwhile, please may we request that you do not ask your GP about availability.  This will help us to help you with all other urgent calls.  We will make an announcement as soon as we can.  Please also note that as this is a new disease we don’t yet know if having antibodies means you are immune.  

19 MAY - BILDESTON HEALTH CENTRE - UPDATE

We thought it was time for an update on how things are working at Bildeston Health Centre during these challenging times, to try to alleviate any worries or concerns you have. 

Our Clinical team are here to help you. We are still operating a total telephone triage service, so you may be asked for a brief description of your problem by our reception team.  If your Clinician feels you need to be seen face to face you will be given an appointment time. Please do not arrive early as we are staggering patients and you may be asked to wait in your car or outside. We are doing this to avoid people waiting in groups in the waiting room and to adhere to social distancing guidelines. We are also able to offer video consultations. 

You may struggle to get through by phone at busy times – especially Monday Mornings! Please note Dispensary only take calls from 10am until 1pm and again from 2pm until 6pm, Monday to Friday so  unless you have an urgent medication request, please be kind enough to call and press Option 2 for Dispensary after 10am - Thank You.  

We politely ask you if you could wear a facemask or face covering when coming in for face to face appointments. 

Our Dispensary team are still working extremely hard. We are operating a one-in/one-out system. We are now asking for 3 working days’ notice for repeat prescriptions - as our Dispensary is small we can only allow 2 staff members in at one time so this slows things down. 

Our volunteer medication delivery service has now finished.  Any problems, please contact Dispensary for advice. 

For up to date information and eligibility for Covid 19 testing please visit https://www.gov.uk/coronavirus

We thank you all for your patience and co-operation – Stay safe!

 

Statement of Purpose

 CQC Statement of Purpose 

 

Partners Details

 Dr Mark Hainsworth MB ChB (1984) Auckland- Male Full Time (Registered Manager for CQC Activities)

Dr David Clark MB ChB (1990) Cape Town Male Full Time

Dr Louise Beale MB ChB (2006) Leicester Female Full Time

  Aims and Objectives

Our purpose is to provide patients registered with the practice access to personal health care of high quality and to seek continuous improvement on the health status of the practise population  overall. We aim to achieve this by developing and maintaining a happy , sound, family centred practice which is responsive to people’s needs and expectations and which reflect the latest advances in Primary Health Care.

  • Provide access to a high standard of medical care in a local community setting.
  • To maintain continuity of care.
  • Focusing on prevention of disease by promoting health and wellbeing and offering care and advice to our patients
  • Working in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care.
  • Being a learning organisation that continually improves what we are able to offer patients.
  • Treating patients as individuals and with the same respect we would want for ourselves or a member or our families, listening and supporting people to express their needs and wants and enabling people to maintain the maximum possible level of independence, choice and control
  • Working in partnership with other agencies to tackle the causes of, as well as provide the treatment for ill health and where appropriate involve other professionals in the care of our patients.
  • Ensuring all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties competently
  • Taking care of our staff offering them support to do their jobs and to protect them against abuse
  • Having a zero tolerance of all forms of abuse.
  • Providing our patients and staff with an environment which is safe ,effective  and friendly

                                                                     

 



 
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