Patient Rights and Responsibilities

As a patient you can expect…

To be treated with courtesy and respect for your privacy and dignity.
To receive treatment on the basis of your clinical need.
To be able to choose to have a relative or friend with you during consultations.
To be told when an appointment is likely to be.
To be told on arrival of any delays are occurring and to receive an explanation why.
To know the names and professional status of all staff involved in your care.
To receive an explanation and, where appropriate, an apology if things go wrong.
To be able to complain if you are unhappy about the treatment you receive.
To choose whether you see medical or other healthcare students.
To be able to request a second opinion.

To treat the staff who care for you with courtesy and respect.
To inform us if you change your address or telephone number.
To consider the consequences of refusing treatment or not following medical advice.
To attend appointments on time.
To let us know if you cannot keep your appointment.
To tell us if you have any allergies or sensitivities to medications.
To treat other patients with courtesy and respect.

Page last reviewed: 21 September 2020
Page created: 21 September 2020